About Austin Govella

Design and experience leader with 25+ years directing cross-functional teams to ship award-winning products and platforms that move business metrics for organizations like Comcast, Verizon, The World Bank, and ExxonMobil.

  • Currently: Director of Strategy and Design at Altudo (2025–present)

  • Previously: Synozur (Director of UX), Avanade (Service Design Lead, North America), Convio, Comcast Interactive, The World Bank (via Satyam)

  • 25+ years across financial services, energy, healthcare, retail, telecom, education, professional services, and non-profits.

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Core competencies / What I do

Leadership & strategy

  • experience strategy

  • design leadership

  • team direction

  • stakeholder alignment

  • capability/maturity modeling

Design & craft

  • information architecture

  • interaction design

  • product design

  • service design

  • design systems

  • accessibility (WCAG / 508)

Research & facilitation

  • design research

  • usability testing

  • design thinking

  • design sprints

  • LUMA Institute Certified Facilitator of Human-Centered Design

Books & publications

Author of three books — Collaborative Product Design (O'Reilly), Information Architecture: Blueprints for the Web, 2nd ed. (with Christina Wodtke), and Work the Room.

Work featured in Information Architecture for the World Wide Web (3rd ed.) and The User Experience Team of One.

Speaker at SXSW Interactive, IA Summit, and Agile, among others. Seven years as a development editor at Boxes and Arrows.

Design Thinking

Austin is a LUMA InstituteCertified Facilitator of Human-Centered Design certified to train and facilitate human-centered design methods at the enterprise level..

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Let’s talk

See my work • Email me‍ • ‍LinkedIn