Austin Govella
Austin leads cross-functional teams to deliver award-winning experiences that drive how orgs win year-over-year.
Teams design together.
Design isn’t a solo activity. Design wins when teams collaborate.
Through collaborative design, one client improved leads by 29% and saw 177% growth in production from leads. Not just more leads, but better leads. Plus, top line revenue growth more than covered the entire project.
Systems first. Then users.
Design is about systems, and people make up one part of the puzzle. Austin helps teams advocate for the system.
This focus on information architecture helped one client simplify processes and build a platform to launch 28 sites in 21 countries in multiple languages for seven, separate lines of business in less than a year.
Collaboration breeds epiphanies.
Austin has facilitated 100s of workshops that get everyone in the same room on the same page around the same vision. When everyone aligns around a workshop’s concrete outcomes, magic happens.
Austin's three books cover the foundations of information architecture, a process for collaborative product design, and the skills to facilitate workshops.
Information Architecture: Blueprints for the Web, 2nd edition
An introduction to I.A. for product designers and service designers.
Collaborative Product Design
Help any team design better products and services with collaborative design.
Work the Room
15 years of tips, techniques, and strategies for facilitating winning workshops.
Insights and analysis
Austin writes and speaks on workshop facilitation, information architecture, and UX strategy.
Latest blog post
Featured blog posts with research and insights on strategy, UX, and workshops
Austin has helped clients architect successful experiences for over 25 years.
Austin’s work spans retail, e-commerce, financial services, healthcare, energy, telecomm, education, non-profits, and entertainment. His expertise includes information architecture, service design, product design, design research, and experience strategy.
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