Research and insights on UX, collaboration, and workshops
Austin Govella
Austin leads teams and creates award-winning experiences that make work wonderful. The employee’s day-to-day drives how orgs win year-over-year. His firm, Synozur Alliance, specializes in workplace experience.
Teams design together.
Design isn’t a solo activity. Design wins when teams collaborate.
Through collaborative design, one client improved leads by 29% and saw 177% growth in production from leads. Not just more leads, but better leads. Plus, top line revenue growth more than covered the entire project.
This collaborative process works so well, O’Reilly had me write a book about it:
Collaborative Product Design »
Workshops seed epiphanies.
Austin has facilitated 100s of workshops that get everyone in the same room on the same page around the same vision. When everyone aligns around a workshop’s concrete outcomes, magic happens.
Systems, first, then users.
Design is about systems, and people make up one part of the puzzle. Austin helps teams advocate for the system.
This focus on information architecture helped one client simplify processes and build a platform to launch 28 sites in 21 countries in multiple languages for seven, separate lines of business in less than a year.
I wrote a book on seeing sites as systems: Information Architecture: Blueprints for the web »
Austin has helped clients architect user experience for 25 years. Since 2019, he’s specialized in workplace experience.
Austin’s work spans retail, e-commerce, financial services, healthcare, energy, telecomm, education, non-profits, and entertainment.
His expertise includes information architecture, service design, product design, user research, and workplace experience strategy.
Learn more about Austin »